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FAQ
General questions
How much does it cost to place an ad?
How long does my ad stay posted for?
What happens to my ad when it expired?
How do I repost an ad after it has expired?
How often can I post?
Why has my ad been deleted?
Why is my ad still posted when I have removed it?
How do I email the ad poster about the ad I saw?
How do I forward an ad I saw to my friend?
What can I do if I find an ad offensive,
inappropriate, or it�s a spam?
What happens if I lose the email that contains a link
to the ad I submitted?
What should I do if I have other questions?
Post / Edit / Delete Ad
How do I post an ad?
What should I do after I published my ad?
Why don't I receive any confirmation email for my ad?
Why can't I see my ad?
How do I post my ad without revealing my email
contact?
How do I add a photo to my ad?
Why can't I add a photo to my ad?
How do I edit my ad?
How do I remove my ad before it expired?
Will I receive any email notification before my ad
expires?
Can I renew my ad before it expires?
Post / Edit / Delete Directory
What should I do first before I submit my business
profile to the directory?
How do I add my business profile to the directory?
What if I can�t find the city or the state where I
can submit my business profile?
I submitted my business profile to the directory.
What�s next?
How do I check the status of my submission?
My submission is approved. Can I make further changes
to my business profile?
Why do you have to review the profile every time when
there is a change?
Why is my submission not approved?
Are there any restrictions on submitting to the
business directory?
Are there any restrictions on my business logo
attachment?
Can I submit my business profile in other languages
beside English?
My business is web-based and I don�t have a business
address. Can I submit?
Can I use PO Box as my business address?
How do I submit my business profile if my business
has multiple locations?
Can I submit more than one category for my business?
How do I suggest a new category for the business
directory?
How do I attach my business coupon to the listing?
Can I attach other promotional material to my
business profile?
When will my business listing expire?
How much does it cost to place an ad?
Top
There is no charge to place an ad in TheFreeAd site, no matter where the location
is.
How long does my ad stay posted on TheFreeAd site?
Top
All ads stay on the site for 60 days. Events stay posted until event date
expired.
What happens to my ad when it expired?
Top
All expired ads will be removed from the site and we do not archive the data.
How do I repost an ad after it has expired?
Top
The only way to repost an ad after it has expired is by submitting the ad again
using the steps outlined in �How do I post an ad?�
How often can I post? Top
You can post as often as you like. However, you can only post the same ad once
in a city in any 45-day period. In order to list the same ad for the second
time, make sure to delete your previous ad or let the ad expire.
Why has my ad been deleted? Top
Your ad may have expired. Ads are listed for 45 days. If the ad has been
deleted within that time frame, it may be that it's a repeat ad or offensive or
incorrect in some manner. Please contact our help desk if you still have
questions.
Why is my ad still posted when I have removed it?
Top
Please allow a few minutes for an ad to be deleted, once you have removed it.
You may also want to refresh your browser to make sure the ad has been deleted.
If the ad persists more than 30 minutes, please contact our help desk.
How do I email the ad poster about the ad I saw?
Top
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If the ad poster did not provide any email contact, then no email can be sent
to the ad poster.
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If the ad poster chose to publish the email contact publicly, you can contact
the ad poster using the email contact provided in the ad.
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If the ad poster chose not to publish the email contact publicly, you can
contact the ad poster by clicking on the ad number (next to the reply-to) in
the ad and complete the form provided.
How do I forward an ad I saw to my friend?
Top
There is a link at the top right-hand corner of the ad called �Email to a
friend�. Click on the link and then complete all the required information in
the form provided. Your friend will receive an email about the ad momentarily.
What can I do if I find an ad offensive, inappropriate, or it�s a spam?
Top
If you come across such ad, we encourage you report the ad to keep the site
free from abuses. You can click on the link at the top right-hand corner of the
ad called �Report a Bad Ad�. Please complete all the required information in
the form provided and submit the information to us. Ads reported by users will
be reviewed and then removed from the site if the ads violated the terms of the
User Agreement. Before reporting a bad ad, please make sure your claim is valid
and not that of a personal opinion.
What happens if I lose the email that contains a link to the ad I
submitted? Top
If you lose the email that contains link to the ad you submitted and you wish
to edit or delete the ad, go to
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our Homepage and scroll to the bottom
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click Lost your ad link
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enter your ad number, the email account that you used when submitting the ad.
You will receive a new email with the link after we validate your information.
What should I do if I have other questions?
Top
Scroll to the bottom of any web page in our site, click on Contact us and then
complete the form provided. TheFreeAd team will attend to your questions
promptly.
How do I post my ad? Top
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Click on the Place Ad icon
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Fill in your email address (This is required because you will receive a
subscription email which allows you to edit or delete your ad later).
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Choose one of the three options you would like to receive a reply from other
users
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Complete the rest of the form, especially the required fields
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Make sure you agree to our User Agreement
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Click Publish to complete your ad placement
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Your ad number and email address will appear on the subsequent page
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Write down the ad number and your email address (in case you do not receive a
confirmation email from us)
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Your ad will appear momentarily
What should I do after I published my ad?
Top
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Login to the email account that you used to submit the ad
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You will receive a confirmation email containing a link to the ad you just
submitted
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Use the link to edit the ad, i.e. add/change/delete information, photo, etc.
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Click Update to validate the change
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Click Sign Out when you are done editing
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The changes you made will be updated instantaneously
Why don't I receive any confirmation email for my ad?
Top
If you haven't received your confirmation email or any replies to your ad, you
may want to check your bulk/junk mail folder.
Why can't I see my ad? Top
It may take several minutes for your ad to show up after you have published
your ad through the confirmation email you received from us. Please do not
submit the same listing more than once or your ad will be removed from the
site. Please contact us if you still have questions.
How do I post my ad without revealing my email contact?
Top
When placing your ad, you can either choose �Hide my email address but use it as
my reply-to� or �Full privacy. No email reply-to.� When you
choose �hide your email address�, all users who are interested in your ad can
only contact you through our reply form. They won't know your email address
until you choose to provide your actual email contact. When you choose �full
privacy�, other user will not be able to contact you through email.
Please make sure your email address is not in the ad description section also.
How do I add photo to my ad? Top
To add photo while placing an ad, scroll to the bottom of the ad form and press
the Browse button and choose your photo. To add a photo after you have placed
the ad, please read What should I do after I
published my ad?
Why can't I add photo to my ad?
Top
Only ads in Autos, Real Estate and Merchandise are allowed to have photos.
How do I edit my ad? Top
Please read What should I do after I published my ad?
How do I remove my ad before it expired?
Top
Please read What should I do after I published my ad?
Will I receive any email notification before my ad expires?
Top
Yes. We will send you an email notifying you that the ad is about to expire.
Can I renew my ad before it expires?
Top
Yes. When you receive the email notification for the ad soon to be expired,
click on "Renew My Ad Now" immediately and it will automatically extend your ad
another 45 days. However, if you click on it after the ad had expired, it will
not be renew and you have to repost it again.
What should I do first before I submit my business profile to the
directory? Top
Before you submit, please review the User Agreement, the Business Directory Tip
Bits and the remaining FAQ below. There are excellent information and tips on
how you can maximize the use of our free directory services. Please feel free
to contact us if you have any questions.
How do I add my business profile to the directory?
Top
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Click on the Directory tab.
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Fill in all the required fields, especially the email required for confirmation
(We will send you an email which you will need to confirm your submission).
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Fill in other information that you want to show on your business profile.
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Attach the file for your business logo file, if any.
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Attach the file for your business coupon or other promotion discount, if any.
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Make sure you agree to our User Agreement.
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Click Submit
to complete your directory submission.
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Write down the auto-assign business directory number and your email address (in
case you did not receive any confirmation email from us).
What if I can�t find the city or the state where I can submit my
business profile? Top
Our goal is to include all the major cities in the list and we will continue to
add new cities and states. If your business is close to a major city that is in
our list and it�s in the same state, please submit your business profile to
that city. If your business is located in a major city and it is not in our
list but you feel that it should be added, please write to us and we will
review your request.
I submitted my business profile to the directory. What�s next?
Top
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You will receive an email shortly after your submission (you may want to check
your bulk/junk mail folder).
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You must confirm your submission within 5 days. If not, the data will be
deleted.
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Click on the link that is in the email to confirm your submission.
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When the link redirects you to your business profile page, it means you have
confirmed your submission.
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While at your business profile page, click the Sign Out
button (This is important!)
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After you confirm your submission, an editor will manually
review your business profile within 24-48 hours.
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You can click on the link to check on the status of your submission but please
wait at least 24-48 hours.
How do I check the status of my submission?
Top
You can check the status by going to the link in the confirmation email that
was sent to you. Your business profile page will indicate the status of your
submission. We do not send you any email about the status of your submission.
If the submission is approved, the profile page will show your business
information has already been published in the directory. If the submission is
not approved, the profile page will outline the reason why it is not approved
and you will need to edit your business profile to comply with our User
Agreement. Please also read business directory FAQ about the rules. After
making the necessary change, please click the Update button. Your
business profile will get review again within 24-48 hours.
My submission is approved. Can I make further changes to my business
profile? Top
Yes, you can. Click on the link in the confirmation email that we sent to you.
At the profile page,
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Click Edit
button to make the change.
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Click Update
button to confirm.
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Your updated business profile will be temporarily de-listed and will subject to
our review within 24-48 hours.
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Click the Sign Out button (This is important!) Once the changes you made
are approved, your business profile will get published in the directory again.
You can always check the status of your business profile by going to the link
in the confirmation email.
Why do you have to review the profile every time when there is a change?
Top
Although this is a free service, maintaining the integrity of the site is still
our top priority. We want every user to comply with the rules.
Why is my submission not approved?
Top
The business profile page will indicate the reason why your submission is not
approved. Please review the User Agreement and the Business Directory FAQ
again. If the submission is rejected because it is in the wrong category,
please make the change in the profile page and submit for further review.
Are there any restrictions on submitting to the business directory?
Top
There are. Any submission that violates the terms of the User Agreement and the
rules below will be rejected or removed from the directory. Please review our
rules carefully. TheFreeAd also reserves the right to remove or delete any
questionable business profile without giving any notice or reason.
Here are the rules:
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Submission must not violate any terms in the User Agreement
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Use proper capitalization for those text fields that will appear on the
business profile
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Do not capitalize every text on those fields
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Watch the field length. Field lengths are limited. Truncated titles or
descriptions are not allowed
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Use proper spelling and grammar
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Business with adult or pornographic content is prohibited
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No work-at-home business such as home typing, envelope processing, data entry
etc.
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No MLM or any get-rich-quick marketing business allowed
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Submission to multiple categories is not allowed
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Submission must have valid and verifiable U.S. street address
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Submission with P.O. Box address is not allowed
The website link in the business profile CAN NOT have the following:
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No deep linking, referral url or sub-domain (Only top level domain is allowed)
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Redirect to an adult or pornographic site
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Direct or redirect visitors to another site
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Link to sites that is not in English
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Link to sites related to illegal activities
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Link to sites that are under construction
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Link to sites with purpose of collecting affiliate links
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Link to sites with popup windows and other technologies that interfere with
viewing the main content of the site
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Link to sites that created only for displaying AdSense advertisements and other
similar advertisements
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Any other link that is improper or just plain wrong
If you have questions, please contact us before you submit any information.
Are there any restrictions on my business logo attachment?
Top
Yes, as long as the business logo does not violate the terms of the User
Agreement. The business logo can be:
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Company name
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Photo of business premise
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Screenshot of your webpage
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Any advertising materials that promote your business and have good
representation about your business
Can I submit my business profile in other languages beside English?
Top
Unfortunately all submissions must be in English. Any non-English business
profile will be rejected or be deleted from the directory.
My business is web-based and I don�t have a business address. Can I
submit? Top
Yes, but it still requires a valid and verifiable U.S. street address. We
suggest the street address you used for your web-business tax return.
Can I use PO Box as my business address?
Top
No, business profile with PO Box address will be removed from the directory.
How do I submit my business profile if my business has multiple
locations? Top
Currently every submission only permits one business location. If your business
has multiple locations, you can submit each business location separately as
long as each street address is valid and verifiable.
Can I submit more than one category for my business?
Top
Try to submit your business under the most appropriate category, the one that
really suits your business. If you submit more than one category for the same
business with the same address, all the submissions will be rejected. If you
have questions, please contact us before you submit any information.
How do I suggest a new category for the business directory?
Top
We welcome any suggestion from our user. If none of the category suits your
business, please email us and we will make every effort to add new category to
the directory.
How do I attach my business coupon to the listing?
Top
Please refer to My submission is approved. Can I make
further changes to my business profile?
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When at your profile page, click on the Browse
button for the Coupon Image.
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Go to where the coupon file is located and select the file (Please remember to
enter the description for the coupon so that the coupon is searchable by other
users, i.e. Pizza delivery Seattle discount buy 1 get 1 free)
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Click Update
to confirm the change.
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Click Sign Out
(This is important!)
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We will review the change in 24-48 hours.
Can I attach other promotional material to my business profile?
Top
Any promotional material that either offers special price reduction or coupon
with discount should be attached to the coupon image field. This is the
question you should ask yourself, �Am I offering a discount that is less than
the everyday low price?� If the answer is �Yes�, you can use that document as
your coupon. If you have other adverting materials but they are not qualified
as coupon, you have the option to attach them as your business logo. Please
read Are there any restrictions on my business logo
attachment? The document you attached to the profile must be in one of
these formats: jpg, gif, bmp or png (very important!).
Will my business profile expire?
Top
All approved business profiles will remain in the directory for one year.
Before the end of each anniversary date, renewal email will be sent to the
profile owner. The profile must be renewed before the anniversary date or it
will be removed from the system.
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